CUNA Survey on the Target Data Breach
Please complete the survey as soon as you have reasonable estimates of any costs to your credit union associated with the breach.
Please also note: When typing responses to fill-in-the-blank questions, type in a single paragraph - do not hit the [Enter] key. Doing so will submit the survey before you have finished it. If you would like to separate your ideas, use characters such as dashes (-) or asterisks (*) to separate them.
Please tell us if your credit union offers debit and/or credit cards to members, and how many of each you have outstanding.
Offer debit cards: Number outstanding:
Offer credit cards: Number outstanding:
Do not offer debit or credit cards (if neither, please skip to Q.9)
Have you been notified by your processor or network that any of your members' cards have been affected by the Target breach?
Yes (if yes, continue with Q.2b)
No (if no, skip to Q.4)
When were you first notified?
Thursday, December 19
Friday, December 20
Saturday, December 21
Sunday, December 22
Monday, December 23
After December 23
Were you notified how many cards were affected?
Yes (if yes, continue with Q.3b)
No (if no, please skip to Q.4)
If you answered yes to Q.3a, please tell us how many debit cards and credit cards were affected.
cards that were affected:
cards that were affected:
Has your credit union issued any EMV cards, and if so, were any of your affected cards EMV cards?
Have not issued any EMV cards
Have issued EMV cards, but none were affected
Have issued EMV cards, and some were affected
How much has call volume been affected by members asking about the Target breach, compared to normal for this time of year?
Call volume is about normal for this time of year.
Call volume is up by less than 10%.
Call volume is up by between 10% and 25%.
Call volume is up by between 25% and 50%.
Call volume is up by between 50% and 100%.
Call volume is up by more than 100% (i.e., it has at least doubled).
Has your credit union had to increase staffing (overtime, additional shifts, etc.) as a result of the Target breach (responding to member inquiries, account monitoring, freezing or closing affected accounts, etc.)?
Has your credit union reissued, or do you plan to reissue affected cards?
We do not plan to reissue any cards.
We will/have selectively reissue(d) some cards in response to member requests or other factors.
We will/have reissue(d) all affected cards.
Other than having to reissue cards, has your credit union frozen and/or closed any
as a result of the Target breach? If so, how many?
Have frozen some accounts: Number that have been frozen:
Have closed some accounts: Number that have been closed:
Have not frozen or closed any accounts.
Please estimate the total costs to your credit union of all costs related to
all other costs
to your credit union as a result of the Target breach (additional staffing, member notification, account monitoring, freezing or closing accounts, etc.):
Costs related to
All other costs as a result of the breach: $
What is your credit union's asset size?
Less than $5 million
$5 million up to $10 million
$10 million up to $20 million
$20 million up to $50 million
$50 million up to $100 million
$100 million up to $200 million
$200 million up to $500 million
$500 million up to $1 billion
$1 billion or more
In which state is your main office located?
(Click here to choose)
District of Columbia
Contact Information (Optional).
Is this a resubmission of an earlier response to the survey?
Thank you very much for your efforts in responding.