Credit Union Exams Survey



In order to ensure that we are obtaining the viewpoints of credit unions across the country, your participation is of the utmost importance.

Your replies will be held in the strictest confidence. No one other than the research analysts from CUNA's Market Research Department will have access to your individual credit union's information, and only summary results will be reported.

Also note that when typing responses to fill-in-the-blank questions, type in a single paragraph - do not hit the [Enter] key. Doing so will submit the survey before you have finished it. If you'd like to separate your ideas, use characters such as dashes (-) or asterisks (*) to separate them.

Please answer these questions based on your most recent examination.




Section I: Credit Union Profile

1. To save time and to allow us to combine your responses with other information about your credit union, it would be most helpful if you would provide your credit union's NCUA charter number. We will NOT release any of your responses identified by your credit union to ANYONE. If you prefer to remain anonymous, do not provide your charter number, but please complete questions 2 to 5 to give us some general information about your credit union.

If you have given your NCUA Charter number above, you can skip to question 6. If not, please continue with question 2.


2. Does your credit union have a state or federal charter?



3. In which state is your credit union chartered?

4. Select your asset size group from the list below.







5. What is your current net worth ratio? (Net Worth Ratio = Net Worth/Total Assets)






6. What is your credit union's field of membership?




7. Which regulatory agency conducted this examination?




8. In what quarter and year was this examination?

Quarter (select one):


Year (select one):


9. Without revealing what your CAMEL rating was, please tell us, did your CAMEL rating:




10. Do you agree with your current CAMEL rating?






11. Is your credit union under any of the following types of "Administrative Orders”? (Check all that apply.)





12. Is your credit union under any other written agreements? (Check all that apply.)






13. How long did your “on-site” examination last?

1 - 3 days

4 - 6 days

7 - 9 days

10 - 12 days
13 or more
days
Time from first appearance of examiner(s) to completion of on-site exam
Time from completion of on-site exam to delivery of final report

14. Overall, how satisfied were you with the examination and results?






The next two sections cover issues or concerns that may have been raised by examiners in your most recent exam. Section II deals with general safety and soundness concerns. Section III covers compliance issues.

Section II: General Safety & Soundness Issues from Exam

15a. In the course of your most recent examination, please indicate whether examiners raised issues concerning any of the following safety and soundness areas, and if so, what, if any, actions were required.



No problem
noted

Problem noted
by examiner,
but no action
required

Problem noted
by examiner and
action required
by credit union
Problem noted
by examiner
and evaluation
by third party
required



Not applicable to
my credit union
Loan policies
Credit underwriting practices
Credit administration practices
Member business lending
Loan concentrations
Problem loan management
Allowance for loan and lease loss calculation/level
External loan review firm or process
Other real estate owned management
Real estate appraisals and evaluation
Capital level
Interest rate risk management
Investment portfolio
Liquidity
Dividend distribution levels
Core/non-core funding
Qualifications of board, lenders or management
Credit Union's strategic plan or planning processes
Overall risk management

15b. Please describe below any other issues related to safety and soundness raised by the examiner not mentioned above. (Please do not include any compliance-related issues as they will be covered in the next section.)


Section III: Compliance
In the course of your most recent examination, please indicate whether examiners raised issues concerning any of the following compliance areas, and if so, what, if any, actions were required.


16a. Deposit-Related Regulations and Statutes:



No problem
noted

Problem noted
by examiner,
but no action
required

Problem noted
by examiner and
action required
by credit union
Problem noted
by examiner
and evaluation
by third party
required



Not applicable to
my credit union
Regulation E (Electronic Funds Transfers)
Regulation D (Interest on Demand Deposit/Reserve Requirements)
Regulation CC (Availability of funds/collection of checks/Check 21)
Regulation DD (Truth in Savings)
Regulation GG (Illegal Gambling)
NCUA Advertising Rules
International Remittance Transfer Rule

16b. Credit-Related Regulations and Statutes:



No problem
noted

Problem noted
by examiner,
but no action
required

Problem noted
by examiner and
action required
by credit union
Problem noted
by examiner
and evaluation
by third party
required



Not applicable to
my credit union
Flood Disaster Protection Act
Regulation V (Fair Credit Reporting Act)
Fair Debt Collection Practices Act
Homeowners Counseling
Regulation X (Real Estate Settlement Procedures Act) (RESPA)
Servicemembers Civil Relief Act
Regulation Z (Truth in Lending Act)
Regulation AA (Unfair and Deceptive Act and Practices/Credit Practices Rule)
Homeowner's Protection Act of 1998 (HOPA)
NCUA Lending Regulations

16c. Fair Lending:



No problem
noted

Problem noted
by examiner,
but no action
required

Problem noted
by examiner and
action required
by credit union
Problem noted
by examiner
and evaluation
by third party
required



Not applicable to
my credit union
HMDA/Regulation C (Home Mortgage Protection Act)
Regulation B (Equal Credit Opportunity Act)
Fair Housing Act

16d. Bank Secrecy Act:



No problem
noted

Problem noted
by examiner,
but no action
required

Problem noted
by examiner and
action required
by credit union
Problem noted
by examiner
and evaluation
by third party
required



Not applicable to
my credit union
Credit Union's Risk Assessment
Suspicious Activity Report Filings
Currency Transaction Report Filings
Level of Board Involvement
Providing Service to Money Service Businesses

16e. Other NCUA or State Rules and Regulations not listed previously:



No problem
noted

Problem noted
by examiner,
but no action
required

Problem noted
by examiner and
action required
by credit union
Problem noted
by examiner
and evaluation
by third party
required



Not applicable to
my credit union
Other NCUA or State Rules & Regulations

16f. Please list or describe the other NCUA or state rule or regulation from Q.16e for which a problem was noted.


Section IV: The Exam Experience

17. How do you rate the examiner (examination team) on the following?

Poor
Somewhat
poor

Neutral

Good

Excellent
Professionalism
Helpfulness
Fairness
Objectivity

18. Please rate the examiner's/exam team's dealings with the board of directors/volunteers on the following areas.

Poor
Somewhat
poor

Neutral

Good

Excellent
Examiner(s) dissemination of the report to the Board/Supervisory Committee
Examiner(s) openness to interactive dialogue regarding the report
Examiner(s) willingness to share agency insight if the report called for
corrective action(s) to be taken
Examiner(s) willingness to account for CU business plan/practices when
discussing regulatory exceptions

19. How strongly do you agree or disagree with the following statements regarding the examiner/exam team?
Disagree
strongly
Disagree
somewhat

Neutral
Agree
somewhat
Agree
strongly
Examiner/exam team applied standards, guidance and/or assumptions that
were not shared with the credit union prior to the examination.
Examiner/exam team was knowledgeable about your credit union.
Examiner/exam team was knowledgeable about key Safety & Soundness
issues and Regulatory Requirements.
Examiner/exam team applied “guidance” as if it was enforceable regulation.
Examiner/exam team was flexible and open to discussion and exchange of perspectives
with credit union staff.
Examiner/exam team gave management the opportunity to comment/respond prior to
sharing results with the board.
Following the recommended corrective actions(s) will require significant resources.
The examination resolved issues and recommended corrective action in a
fair and reasonable manner.
The examination and resulting recommendations enhanced the credit union's
ability to operate safely and soundly.
Following the recommended corrective action(s) will negatively impact the
credit union's business model/plan.
Overall, this exam was helpful to the credit union.

20. What hot topics, concerns, or trends, if any, did your examiner flag for your attention in the next twelve (12) months?

21. If you could make one recommendation to improve the examination process in the future, what would it be?


Section V: General Exam Issues


22. Please indicate your level of agreement with the following statements concerning the examination process.
Disagree
strongly
Disagree
somewhat

Neutral
Agree
somewhat
Agree
strongly
Examiner guidance often not supported by actual regulation, state or federal laws
NCUA Regional Office or State Supervisory Office is responsive when
credit union has exam issues or questions
Examiners, at times, make recommendations then later provide contradictory guidance
"Team" examinations have complicated the process
Examiners are inappropriately telling you how to “run” your business
Examiners are “covering” themselves
Examiners make excessive use of Documents of Resolution (DORs)
Items are appearing in DORs that used to be handled more routinely
Heavier regulatory/exam requirements are putting increasing pressure on
credit union resources
Exam experience appeared to go well and then the credit union was
“surprised” at items on the final report
Examiners have changed previously scheduled exam dates
Examiners are reluctant to take the time to meet and have a sit-down discussion
of preliminary exam findings prior to exit meeting
Examiners applied “best business practices” as a regulatory standard

23a. OPTIONAL: If you wish, please list the name(s) of up to five examiners on the exam team that you would like to rate. Then please rate each in Q.23b.







23b. Please rate each examiner you named in Q.23a on the following criteria.

Poor
Somewhat
poor

Neutral

Good

Excellent
Examiner #1 ...Professionalism
...Helpfulness
...Fairness
...Objectivity
Examiner #2 ...Professionalism
...Helpfulness
...Fairness
...Objectivity
Examiner #3 ...Professionalism
...Helpfulness
...Fairness
...Objectivity
Examiner #4 ...Professionalism
...Helpfulness
...Fairness
...Objectivity
Examiner #5 ...Professionalism
...Helpfulness
...Fairness
...Objectivity

24. OPTIONAL - Contact information:

25. If there is any aspect of your exam that you were not able to reveal in this survey or if you would like to discuss your survey responses with an analyst from CUNA or your League, please indicate below. (Be sure to complete your contact information above.)



Thank You!